We use the information needed to create accounts, process delivery requests, assign drivers, show delivery progress, protect the platform, provide support, and improve reliability. We do not sell personal information.
1. Who We Are
MotoBike Delivery Service operates a delivery platform for customers, drivers, restaurant or food sellers, and administrators. This Privacy Policy applies to our mobile apps, web dashboard, and related delivery services.
Developer: MotoBike Delivery Service
Location: Addis Ababa, Ethiopia
Email: Natnaeltegestuu@gmail.com
Phone: +251 931 323 328, +251 920 202 304
2. Apps Covered
This policy covers:
- MotoBike, the customer app used to request, track, and manage deliveries.
- MotoBike Driver, the driver app used by approved drivers to receive delivery assignments and update delivery status.
- The MotoBike web services and admin tools used to operate the delivery platform.
3. Information We Collect
Name, email address, phone number, password credentials, and account status.
Pickup and drop-off locations, delivery notes, package or food order details, delivery fee, delivery status, and history.
Driver name, email, phone number, vehicle type, plate number, Telegram username, government or personal ID image, approval status, ratings, and earnings-related delivery records.
Customer selected delivery locations and driver GPS location while the driver is online or handling an assigned delivery.
App version, platform, device permission status, diagnostic information, logs, and data needed for security and app reliability.
Messages, ratings, support requests, and contact information you provide when asking for help.
4. How We Use Information
We use information to:
- Create and manage customer and driver accounts.
- Verify driver identity and eligibility to receive deliveries.
- Calculate, create, dispatch, track, and complete deliveries.
- Show customers the status of their active delivery.
- Help drivers navigate to pickup and drop-off locations.
- Send service messages, delivery updates, and support replies.
- Prevent fraud, unauthorized access, abuse, and unsafe use.
- Maintain app versions, force updates, and service availability.
- Improve app reliability, support, and operational reporting.
5. Location Data
The customer app uses locations selected by the customer to create delivery requests, calculate delivery distance, and show pickup and drop-off details.
The driver app may collect precise or approximate device location while a driver is using the app and is online or assigned to an active delivery. This helps administrators assign nearby drivers, lets customers and support staff understand delivery progress, and helps with pickup and drop-off navigation.
Location updates may be stored with driver profile and delivery records. Route coordinates may be sent to map or routing providers to draw trip routes. We do not sell location data or use it for ads. Drivers can stop sharing operational location by going offline when they are not working. The current Android driver app does not request background location access.
6. App Permissions
- Location: used for delivery pickup/drop-off selection, driver dispatch, delivery progress, route display, and navigation support.
- Camera or photos: used when a driver uploads an ID or verification image.
- Notifications: used for delivery assignments, status changes, reminders, and support updates.
- Internet access: used to connect the apps to MotoBike services.
8. Service Providers
MotoBike may use third-party services such as Supabase for database, authentication-related storage, realtime updates, and file storage; Vercel for web hosting; map and geocoding providers; SMS gateway providers; and Google Play services for app distribution and platform functions. These providers process data only to support the app features we use them for.
9. Security
We use administrative controls, access limits, hosted database security, transport encryption where available, and operational monitoring to help protect personal information. No system can be guaranteed completely secure, so users and drivers should protect their passwords and contact us immediately if they believe an account is no longer secure.
10. Data Retention
We keep personal information for as long as needed to provide the delivery service, manage accounts, resolve disputes, prevent fraud, meet legal obligations, and maintain business records.
- Account records are usually kept while the account is active.
- Delivery records may be kept after completion for customer support, driver earnings, ratings, accounting, fraud prevention, and operational history.
- Driver verification files may be kept while the driver account is active or while required for safety, dispute, or legal reasons.
- Diagnostic and support records are kept only as long as reasonably needed for support and reliability.
11. Account and Data Deletion
You may request account deletion and deletion of associated personal data by contacting us through the app support options or by using the external contact methods below.
- Email: Natnaeltegestuu@gmail.com
- Phone: +251 931 323 328
- Alternative phone: +251 920 202 304
To protect accounts, we may ask you to verify your email, phone number, or other account details before deleting data. After a valid deletion request, we will delete or anonymize personal data within a reasonable time, except where we must keep limited information for legal, safety, fraud prevention, accounting, or dispute-resolution reasons.
12. Your Choices
- You can update account details through app profile or support.
- You can turn off optional notifications in your device settings.
- Drivers can stop operational location sharing by going offline when they are not working.
- You can request access, correction, or deletion by contacting us.
13. Children
MotoBike is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
14. International Processing
Our service providers may process or store information in countries outside Ethiopia. When this happens, we take reasonable steps to protect information according to this policy and applicable law.
15. Changes to This Policy
We may update this policy when our apps, services, legal requirements, or data practices change. The updated policy will be posted on this page with a new effective date. Continued use of the apps after the policy is updated means the updated policy applies.
16. Contact Us
For privacy questions, account deletion, data requests, or safety concerns, contact MotoBike Delivery Service: